Frequently Asked Questions

How can I know the status of my order?

After you place the order, you will receive an email confirmation. Please check junk mail incase you don't receive it. In the email confirmation, there is a link button 'VIEW ORDER' which will have the status updated. We also send an email once the gift is picked up and once it is delivered. You are also welcome to drop us an email at anytime on cs@theperfectgift.ae and we will respond immediately with status.

What is your order change and cancellation policies?

We are unable to cancel or make changes to orders. Orders are processed immediately, and usually cannot be changed. If you have any questions or concerns regarding an order already placed, please send us an email to cs@theperfectgift.ae and we will respond promptly.

What is your delivery policy?

Most of the products need to be ordered 24-48 hours in advance. For same-day delivery requests, orders must be placed before 1:00 pm. Orders received after that time will be delivered the following day. 

Do you deliver to hospitals?

Yes, we will do so in accordance with their policies. Some hospitals do not allow us to personally deliver to individual rooms and they will receive it at reception / concierge on our behalf. Some hospitals do not allow certain flowers like lilies and latex balloons as common allergens.

What happens if the recipient is not home?

In the event that the recipient is not available to accept the gift delivery, we will do one of the following:

  • Call the recipient to schedule an appropriate delivery time.
  • If recipient does not answer call, we call sender for further instructions.

Why do you need to substitute sometimes?

Due to temporary stock availability, we may occasionally substitute the gift baskets or containers. Every effort will be made to preserve the style and color scheme of the arrangement and substitutions will only be made with items of equal or higher value.

Which payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, American Express. You can also make payments using PayPal with Etisalat Smiles & Etihad Airways.

Do you deliver outside of the United Arab Emirates?

Currently, we only deliver to all cities in UAE; However, we are working on having international deliveries included in the future as part of our service.

Will the items break during shipping?

Special handling and care is taken to ensure that the items do not get damaged during delivery and to keep items fresh and safe.